You can cancel at any time by going to evcs.com/account or by clicking "subscription plan" in the app. Your plan will be active until the end of the billing cycle. You will not be refunded for any remaining days in the cycle.

30 kWh is equivalent to about 105-115 miles range. Mile ranges are estimated based on the assumption of 3.5-3.9 miles/kWh energy efficiency.

If you exceed the 30 kWh Free Trial during an active charging session, you will automatically transition into your plan, and you will be billed for the following: 1. The monthly subscription fee 2. Any charging amount that exceeds the Free Trial allowance, subject to the terms of your charging plan

You will need to cancel your subscription and the other person will have to enroll in the program. Plans cannot be shared amongst users at this time.

Upgrade: Upon upgrading, your new monthly billing date will be changed to one month from the upgrade date. NextLevel issues you a pro-rated credit calculated using the percentage of unused days in your plan month. This credit is applied to your first monthly payment of your upgraded plan. Downgrade: For downgrades, the adjustment will go into effect in the next billing cycle and no refunds will be provided for the remaining days in a billing cycle after downgrade or cancellation of a membership.

Download our app for free and simply enter your name and email address to sign up. Additionally, you can sign up and learn more about our monthly subscription charging plans here: nextlevelcharges.com

At the current time, we only allow use of Visa and MasterCard gift cards with our service.

You may upgrade or downgrade your NextLevel subscription plan at any time at nextlevelcharges.com

Your subscription will commence immediately once payment is processed.

No. Our app only works with the NEXTLEVEL network of chargers.

Your subscription plan will be automatically billed at enrollment. Your monthly recurring billing date will be the same day each month. However, if you purchase your plan on the 29th, 30th, or 31st of the month, your next billing date will be on the 1st of the following month.

Your Free Trial includes 30 kWh, which you can use within 7 days from when you sign up. You will be automatically charged the monthly fee for your subscription plan either after consuming the free 30 kWh or after the 7 day trial expires, whichever comes first.

On the Standard Anytime plan, you will be charged a rate of $0.33/kWh (33% of our regular rate of $0.49 for pay-per-charge DCFC) for both Level 2 and Level 3 charging after exceeding the kWh cap. Upon completion of your monthly subscription renewal your 200 kWh hour cap will be reset.

Yes, we have a California state-wide pay-as-you-go rate of $0.39/kWh for Level 2 and $0.49/kWh for DC fast charging. In Washington and Oregon, our pay-as-you-go rate is $0.29/kWh for Level 2 and $0.49/kWh for DC fast charging.

Our NextLevel Support Center is open 24/7/365 to address charger issues. Customers who call will be connected to a live agent, ready to help you get back on the road.

With the Unlimited Anytime plan, you can charge as many times as you like. However, a total of one hour must elapse between charges.

Unplug the connector from your car, place it back in the charger, and end the session. After the session has ended, reconnect the plug in the car and restart the charging session. If the problem persists, please contact us and ask to speak with our support team.

At About 7 charges a month based on a 50 kW battery and an efficiency of 0.26 kWh/mile (Battery capacity and efficiency based on the Tesla Model 3). ‍

Unlimited Off-Peak plan subscribers are able to charge for free from 10 pm to 6 am.

You can search by city or zip code through our Nextlevel App or by going to find a charger. You can also find all of our public chargers via Plugshare, Google and Apple maps.

In 30 minutes, almost all vehicles can charge 80-150 miles using NextLevel’s DC Fast Chargers and 8-12 miles using a Level 2 charger.

EVCS chargers support all EVs on the road. Tesla EVs do need the necessary CCS, CHAdeMO or J1772 adapter to be able to charge at our EVCS chargers. We are currently in the midst of retrofitting many of our chargers for Tesla support. Please check the NextLevel app to see if the necessary charging connector or adapter is available at your desired NextLevel location.

Yes. You can access your account directly through the My Account tab on the NextLevel mobile app. ‍

Yes! We are rapidly expanding, planning to more than double our network footprint to nearly 1,500 chargers by the end of 2025. We will be expanding into 35+ new cities and increasing charger density in the 60+ cities we are already in. Check back for new locations coming soon!

They're coming soon!

It's coming soon!